Privacy Policy
MHRE Ltd
1) Overview
MHRE Ltd ("MHRE", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, contact us, or engage with our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2) Who Controls Your Data?
MHRE Ltd is the Data Controller of your personal data.
If you wish to contact us regarding this policy or your rights, please do so using the contact details on our website.
3) What Data We Collect
We may collect and process:
- Contact Information: Name, email address, telephone number, and any information you include in enquiry forms or communications.
- Professional Information: Company name, role, investment criteria, property requirements (where relevant).
- Communication History: Any messages, emails, or call notes exchanged with MHRE.
- Technical Access Data: Basic server logs such as IP address and browser type used solely to run and secure the website.
4) How and Why We Use Your Data (Legal Basis)
| Purpose | Examples | Lawful Basis |
|---|---|---|
| Responding to enquiries and providing services | Returning calls, sending property details, arranging viewings | Legitimate Interest or Contractual Necessity |
| Sending relevant property updates or marketing communications | Investment opportunities, newsletters, market insights | Consent (where required) or Legitimate Interest |
| Improving or protecting our website and services | Troubleshooting access issues, monitoring site performance | Legitimate Interest |
| Meeting legal and regulatory obligations | Compliance, record keeping | Legal Obligation |
You may opt out of marketing at any time by contacting us.
5) How We Collect Your Data
Most data is collected directly from you when you contact us via website forms, email or telephone.
In some cases, we may receive professional contact details from referrals or publicly available sources where relevant to B2B property communications.
6) Sharing Your Data
We may share personal data with trusted service providers or professional partners only where necessary, for example:
- IT and website hosting providers
- Legal or financial advisors (where relevant to your enquiry)
- Transaction counterparties such as property vendors or buyers (only where appropriate)
We do not sell your data. Any third parties acting on our behalf must comply with UK GDPR.
7) International Transfers
If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place (such as UK-approved Standard Contractual Clauses) to protect your information.
8) How Long We Keep Your Data
- General enquiries: Up to 3 years from the last interaction.
- Clients or transactional records: Up to 7 years for legal and tax purposes.
Data may be retained longer only where required by law or to defend legal claims. It will be deleted or anonymised when no longer needed.
9) Security
We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
10) Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion ("right to be forgotten")
- Object to processing (including for marketing)
- Restrict processing in certain circumstances
- Withdraw consent at any time (where we rely on consent)
- Request data portability (where applicable)
To exercise your rights, please contact us. If you are not satisfied with our response, you may complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.
11) Children
Our services are intended for adults in a business context. If you believe a child has provided us with personal data, please contact us immediately.
12) Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a new "Last Updated" date. Please review periodically.